Important Change to Your AT&T High Speed Internet Service	Glossary \| Email this article \| Print Article
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At AT&T, we value your business and strive to provide you with the best possible Internet experience. In the coming months, we will be making some changes to AT&T High Speed Internet that we want to make you aware of.

What's Changing?

To continue providing you the high quality features and leading service value you've come to expect from AT&T, we are adjusting our pricing for AT&T High Speed Internet. But don't worry, our monthly prices beat cable's standard pricing in the vast majority of our markets.^?

AT&T High Speed Internet Basic will change from $14.99 to $19.95 per month^*

AT&T High Speed Internet Express will change from $19.99 to $25 per month^*

AT&T High Speed Internet Pro will change from $24.99 to $30 per month^*

There are no changes to AT&T High Speed Internet Elite.

And for our AT&T High Speed Internet Direct Service:

AT&T High Speed Internet Direct Express will change from $23.99 to $29 per month^*

AT&T High Speed Internet Direct Pro will change from $28.99 to $34 per month^*

This change will be automatic and the new monthly rate will be reflected in your next bill following the date listed in your original notification. There will be no interruption to your Internet service based on this change, and you will continue to enjoy all the same great FREE features you currently do today - plus some recently added new features!

Note: Prices apply to residential customers only.

Great New Features!

At the same time we're making improvements to offer you even more value with more ways to stay connected and more ways to stay safe online with new upgrades to our online protection suite. And all at a price that still beats cable's pricing over the vast majority of the markets where we serve. We're continually making improvements to our service to ensure AT&T High Speed Internet delivers the best of AT&T - from leveraging our leading network to adding new capabilities, including:

FREE access to the largest Wi-Fi network in the United States: Now Express customers can get FREE AT&T Wi-Fi service at 10,000 U.S hot spots (currently already free with Pro and Elite plans) so you can stay connected no matter where you are!
Upgraded security features: AT&T Yahoo! now includes award-winning Norton AntiVirus?, the world's most trusted anti-virus software^?? and award-winning Norton?? Personal Firewall, delivering all-in-one protection for your PC.^**
And there's more on the way!

We know you probably have questions, so please check the Frequently Asked Questions (FAQs) below for some honest and forthright answers. If you have any further questions after reading the FAQs, please call us at 1-877-556-5502. We will be happy to do our best to answer them.

We sincerely want to thank you for your business and assure you that AT&T is dedicated to making your Internet experience the best it can be.

Your AT&T High Speed Internet Customer Care Team

? Comparison based on standard cable high speed Internet list prices as of Dec 2007 vs. new AT&T High Speed Internet (DSL) prices (post increase) for comparable speeds. Does not reflect introductory pricing offers for cable. Prices may vary based upon location.

* For most customers, the price change will be reflected in their first billing period following the automatic price change on the date listed in your original notification. Telephone access (including local, long distance or 800/888 facility charges) and other changes and taxes may apply. Other terms and conditions may apply.

?? Top-selling anti-virus software product from December 2000 through March 2007 based on the NPD Group's retail Top Selling Business Software list.

** Norton Anti Virus Suite applies only to AT&T Yahoo! Online customers in the former SBC footprint using Windows. Apple users are not supported at this time.

Frequently Asked Questions

1. Why is my AT&T High Speed Internet price changing?

We strive to provide our customers with the best possible services and unmatched value. So, as your needs for more capacity and enhanced services grow, we are continually investing in our network and improving our services to meet and exceed these expectations. As always our goal is to offer the best services at competitive prices. And our new prices for high speed Internet service (Express, Pro, and Elite) still beat cable's standard pricing across a majority of markets.^?

? Comparison based on standard cable high speed Internet list prices as of Dec 2007 vs. new AT&T High Speed Internet (DSL) prices (post increase) for comparable speeds. Does not reflect introductory pricing offers for cable. Prices may vary based upon location.

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2. Why is AT&T making these enhancements?

We are interested in leading the way for our customers and in delivering the high quality services you want and need. AT&T's history of innovation shows that, and we continue to build on that heritage. We believe that just delivering the "status quo" is not good enough, so we are constantly looking ahead to new ways of enhancing our services -- from more value, more security, and more ways to stay connected.

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3. When will this change affect me?

The timing of the price change will vary for each customer and is based upon your particular plan and billing period. You will see the new rate reflected in your first bill following the date listed in your original notification.

The addition of FREE Wi-Fi for our Express customers will be available beginning Feb. 1.

And the addition of upgraded security features is already available so you can take advantage of this enhancement today!

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4. Is AT&T offering anything additional for this new higher price?

In addition to investing in our network, we're making some improvements to our AT&T High Speed Internet service to provide you with more value and flexibility, including:

Free access to more than 10,000 AT&T Wi-Fi hot spots for our Express customers. Already available to our Pro and Elite customers, this will allow you to stay connected in more places.
New anti-virus software available at no extra charge to all of our AT&T High Speed Internet customers.**

And more improvements are on the way!

** Norton Anti Virus Suite applies only to AT&T Yahoo! Online customers in the former SBC footprint using Windows. Apple users are not supported at this time.

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5. Why should I stay with AT&T High Speed Internet Service?

There are lots of reasons to stay with AT&T High Speed Internet Service:

Network Leadership: AT&T has one of the world's largest and most connected global networks in the world to keep you connected to the people and things that matter most.
Competitive Pricing: AT&T continues to lead the way with everyday low pricing. In fact, our pricing still beats that of cable's across the vast majority of markets in our service territory^?
Value-Added Services: AT&T High Speed Internet offers services and features that provide you with convenience and added value, including:
- AT&T Yahoo! Online Protection Suite to keep you and your computer safe
- FREE Wi-Fi Access (a $60 annual value) for Pro, Elite, and now Express customers, on the nation's largest Wi-Fi network with over 10,000 hot spots in the United States alone, so you can stay connected almost anywhere. You can't do that with cable!
- Unlimited Email Storage
- 24/7 Technical Support for help when you need it
- A Customizable Home Page so you can make the Internet all your own

? Comparison based on standard cable high speed Internet list prices as of Dec 2007 vs. new AT&T High Speed Internet (DSL) prices (post increase) for comparable speeds. Does not reflect introductory pricing offers for cable. Prices may vary based upon location.

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AT&T High Speed Internet is provided by AT&T Internet Service with customized content, services, and applications from Yahoo! Inc. Yahoo!, the Yahoo! logos and other Yahoo! product and service names are trademarks and/or registered trademarks of Yahoo! Inc. Norton AntiVirus and Norton Personal Firewall are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Important Change to Your AT&T High Speed Internet Service

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