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DSL Connection Manager: FAQ More help on this topic:About -
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FAQ -
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1. What is the DSL Connection Manager?
The DSL Connection Manager is a valuable tool that monitors your DSL connection to ensure high-quality service. It provides a connection interface for DSL. If the DSL connection stops working, the DSL Connection Manager diagnoses and resolves the connection problem automatically or presents instructions for manual resolution.Depending on your type of DSL, it is also the primary connection interface you use for DSL. This tool runs in the background while you are connected with DSL and examines components of the connection to guarantee optimal performance.
DSL Connection Manager does not monitor, track or collect any personal information about you or the web sites you visit. It simply monitors, diagnoses and resolves connection problems to make your Internet experience more consistent and more enjoyable. It runs in the background while you are connected with DSL and examines components of the connection to help maintain optimal performance. You can take a tour of the DSL Connection Manager here.
2. What benefits does it provide?
The DSL Connection Manager monitors the DSL connection to ensure high-quality service. If the DSL connection stops working, the DSL Connection Manager diagnoses the issue and creates a fix or remedy for the connection.
From the main DSL Connection Manager screen, you can navigate through several different types of resources, including Alerts, Upload Information, Bulletins, Repair Center, and Diagnoses screens.
Alerts System outage and other alerts let you know when there are unscheduled outages in your DSL service. When an alert is posted, the rocket icon in the system tray will blink to let you know there is important information for you to read.
Upload Information Should you experience a problem with your connection that DSL Connection Manager cannot resolve and is not covered in the non-automated solutions section, you will need to contact Customer Care. However, you can help the Customer Care representative and speed resolution of your problem by uploading information on the problem to the customer care center before you call.
Bulletins Bulletins contain pertinent information about changes to the network, scheduled and unscheduled network outages and repairs, as well as new downloads available.
Repair Center The Repair Center is your one-stop shop for DSL connection diagnosis and repair. In the repair center, you can run automated diagnosis and repair functions, as well as fine detailed walk-though information in manual repair functions.
Diagnosis The Diagnosis screen presents the findings and recommended solutions to a specific problem. From the Diagnosis screen, you can either launch an automated repair solution or find instructions for a manual repair solution.
3. How do I use the DSL Connection Manager?
The DSL Connection Manager runs in the background after you connect with DSL. If a problem arises, the DSL Connection Manager alerts you to a fix, or guides you through steps to diagnose your connection problem. You can also use the DSL Connection Manager to quickly review your PC settings and restore Internet application settings.
4. What if I cannot solve my connection issues and need to call the SBC Yahoo! DSL Support Center?
DSL Connection Manager allows you to upload your DSL connection information to the Support Center if your DSL connection is established or you have an analog modem with a SBC Dial Connection Manager installed. Then when you call the Support Center, they will have access to your DSL connection information. This feature gives Support Center representatives information they can use to readily diagnose your problem and find a solution quicker than if you did not send your DSL connection information.
5. Does information I send to SBC contain any personal information?
No. The uploaded information you send to SBC does not contain any financial or personal information. Information gathered is used for quickly diagnosing the DSL connection. In addition, you send the information to SBC at your discretion. It is not required that you send information but it does help resolve problems more quickly.
6. Does the DSL Connection Manager do more than diagnose and repair my DSL connection?
Yes. The DSL Connection Manager provides bulletins announcing scheduled and unscheduled outages, changes and scheduled maintenance to the network. The DSL Connection Manager protects applications critical to your Internet experience. DSL Connection Manager also provides articles related to your DSL service, that cover a wide range of related issues.
7. Do I have to use the DSL Connection Manager to connect with DSL?
No, but using DSL Connection Manager will provide immediate diagnostic and resolution information should there be a problem with your DSL connection or your computer. If you utilize PPPoE to connect (most SBC DSL members do), the DSL Connection Manager establishes your DSL connection. You can turn off the DSL Connection Manager and still stay connected to the Internet; however, we recommend that you run the DSL Connection Manager while using your DSL. This will ensure a better Internet experience if something does happen to your service.
8. Will there be updates provided for the DSL Connection Manager?
Yes. The DSL Connection Manager has an update agent that will provide the latest diagnostic tools. Although SBC Yahoo! will inform you of these updates, it is your choice to upgrade your DSL Connection Manager. If you choose to upgrade, visit the download page to find new tools and upgrades.
9. Can I use the DSL Connection Manager for a dialup connection?
No. DSL Connection Manager only works for DSL connections. SBC plans to provide a Dial connection diagnostic solution in the near future.
10. Does the DSL Connection Manager work on Macintosh computers?
No. DSL Connection Manager does not support Macintosh. SBC plans to offer a Macintosh solution in the near future.
